Terms of Use

# Terms of Use

Your presence on Live Games Pro makes us happy! https://livegamespro.com is the address of the website that we Infoguards LTD, commonly known as "Live Games Pro", "we" "us" or "our") manage. This page is a description of the Terms of Use for the Live Games Pro website. The terms "user", "you" and "your" refer to the individual visiting the website in these Terms of Use. Livegamespro.com is a gaming platform that offers a number of skill games – a type of game in which a player has to use their gaming skills and mental abilities, such as cognitive and reasoning skills, to win. On our website, Users have the opportunity to play a variety of games, both for free and for a fee. In addition, we offer the option to purchase the avatars and participate in competitions that feature player versus player action. Before using the Live Games Pro website, please read the Terms of Use and Privacy Policy. By accessing or using our website, you confirm that you have read, understood, and accepted our Terms of Use and Privacy Policy.

1. Overview

Infoguards LTD, registration number 14885532, address Suite 7079 128 Aldersgate Street, Barbican, London, United Kingdom, EC1A 4AE (referred to in this Privacy Notice as "Live Games Pro", "we", "our" or "us") owns the Live Games Pro website and is in charge of the Terms of Use for the Live Games Pro website. This Agreement is governed by the laws of United Kingdom. The Live Games Pro website offers online skill games. The term "Service" refers to all applicable products on this website taken as a whole. All rights of ownership to the services offered by the website are preserved.

2. Acceptance of the Terms of Use

Users of all ages are welcome to access the Live Games Pro website. However, in order to play paid games and request a refund, individuals must be at least 18 years old. You mustn't use this website if you disagree with the existing Terms of Use.

3. Privacy

The Privacy Policy on this website describes how we use any personal data you provide, as well as your obligation to keep your information private. You agree to be reached by an e-mail message, and you agree to the terms of Service and Privacy Policy.

4. Website Usage & Technical Requirements

It has been determined that the "as is" basis of the Services is the accessibility of games. All creative work is in possession of the website. You acknowledge and accept that it is primarily your duty to ensure the truthfulness, validity and utility of any data you provide. You can engage with the content if your computer meets the requirements of the website. Games and other platform material may still be changed, updated, or removed from the Live Games Pro website. On our website we regularly run technical checks. To use our platform, the user’s computer must meet the necessary technical requirements outlined by our website. These are the technical requirements for our games: Internet: User requires a stable internet connection to play our games. Browser: User needs a modern and up-to-date web browser such as Google Chrome, Mozilla Firefox, or Safari. Operating System: Most modern operating systems such as Windows 10, macOS, or Linux should work fine. Hardware: CPU with at least 2 GHz or a graphics card capable of rendering 3D graphics. RAM: A minimum of 4 GB of RAM is recommended to play our games without any issues. Javascript: Our games are built using Javascript, so you need to ensure that your browser has it enabled and up to date.

5. Registration

You must register and provide personal details before using the website's paid services. According to our Privacy Policy, the use of personal data is authorized. The user must keep his login and password private and must not disclose them to anybody else. No one else is allowed to sign in into your account. You are liable for all actions taken on your account if another person signs in. Send an email to info@livegamespro.com to deactivate your personal account.

6. Earnings and Withdrawal

Live Games Pro brings a PvP (Player versus Player) aspect to the platform, providing the ability to participate in or create Competitions between other players. The PvP content is located in “Competitions” section of the website. In order to take part in an already made Competition where the price is set by the creator of Competition, you must have enough funds on your balance (Biscuits) and press the play icon. You can also create your own Competition by pressing the “START PVP” button in “Competitions” section of the website. You will need to choose the game, the starting date of Competition, the end date and entry fee. The funds on your account balance must match or exceed the price of the Competition. Winning the Competition by setting the highest record among other participants earns you Biscuits. You can spend them on the paid services of the platform: play paid games, buy avatars or participate in/create your own Competitions. Please note that Biscuits expire in the personal account after 3 months. You must be fully aware though, that Live Games Pro does not provide the opportunity to earn real money for the users. As it is purely an entertainment platform, there is no option for withdrawal, only the option to explore and enjoy the paid features of the platform.

7. Refund and Cancellation

Users are eligible to request a refund for funds deposited into their account within 24 hours of the transaction date. Refunds are only available to users aged 18 or older and will be processed to the original payment method used for the transaction. Refunds are issued only in cases where there are technical errors or issues resulting from mistakes in our service. Refunds will not be granted for any other reasons outside of these specific service-related errors. To initiate a refund, please contact our support team at the email address provided in the "Contact Us" section on our website. Include your transaction details and a description of the issue. Once the issue is verified, the refund will be processed to the original payment method used for the purchase. Refunds are calculated based on the conversion rate of 1 Biscuit = 0.1 EUR, where 10 Biscuits = 1 EUR.

8. Conclusion and Termination

These are the conditions for the conclusion and termination of contracts on Live Games Pro platform: Users are responsible for ensuring the accuracy of the information they provide during registration and for keeping their account details secure. They are also obliged to comply with any rules and regulations governing the use of the service and to refrain from using the service for any illegal or unauthorized purpose. Termination: The contract for the provision of electronic services may be terminated by either party. GMP reserves the right to terminate the contract without any prior notice if users breach any of the terms and conditions of the contract, while users may terminate the contract by giving notice to the support team.

9. Complaints and Disputes

We are committed to providing our Users with a fair and responsive system for handling and resolving complaints concerning the handling of their personal information and other matters regarding the use of Live Games Pro. You have a right to complain and to have your complaint handled professionally. We have a complaint procedure in place to ensure that all issues are resolved efficiently. If a user has any complaint, they may contact our support team, which is available 24/7. We aim to investigate and advise you on the outcome of the complaint promptly: the resolution procedure takes us 3-7 business days. If you are not satisfied with our handling of your complaint, you may contact us at: info@livegamespro.com.

Contacting Us

If you have any questions regarding our Terms of Use or Privacy Policy, please email us atinfo@livegamespro.com